Return & Refund Policy

At Soulful Hug, we want you to be completely satisfied with your purchase. If your product is defective or materially different from what was described on our site, we'll gladly offer you a replacement or refund.

Here's what you need to know:

• Claim Submission: You must submit a claim within 14 days of receiving your order.
• Non-refundable Fees: Shipping and handling fees are non-refundable. We'll only refund the unit price.
• Returns for Defects or Errors Only: We do not accept returns for reasons other than defects or manufacturing errors. If your product is damaged or has a manufacturing error, please contact us within 14 days of delivery for a free reprint or refund.
• No Returns for Other Reasons: Once you've placed your order, it is no longer eligible for replacement or refund unless there is a defect or error.
• Return Shipping Costs: If a return is approved due to a defect or error, you will be responsible for the return shipping costs.

How to Initiate a Replacement or Refund:

If you encounter any issues with your product, please submit a claim through message. Make sure to provide your order number and the email address associated with your order. This information helps us investigate and resolve the issue promptly.

The return address for the product is 30 N Gould St # 44716 Sheridan, WY 82801

Based on your claim, we'll determine whether a replacement or refund is more suitable for your situation.

Processing Times:

• Claims Review: We aim to review claims within 72 business hours.
• Replacement Orders: Generally take 5-10 business days to process. You'll receive a new order confirmation email with tracking information once it's processed.
• Refunds: Processed immediately. However, it may take 5-10 business days for the refund to appear on your statement, depending on your payment method.

For any further inquiries or assistance, feel free to reach out to us at Info@soulfulhug.com.