Delivery Policy

At Soulful Hug, we strive to ensure that your shopping experience is smooth and satisfying from start to finish. Our delivery process is designed to be transparent, efficient, and reliable.

Order Confirmation:

  1. Order Placement: Once you place your order, you will receive an email confirmation with your order details.
  2. Processing: Orders are processed within 1-2 business days. During this time, we prepare your items for shipment.

Shipping:

  1. Shipping Times:
    • T-shirts, Hoodies, Sweatshirts, Long Sleeves, and Tank Tops: 3-7 business days
    • Mugs: 3-8 business days
  2. Shipping Methods: We use reliable shipping carriers to ensure your order reaches you safely and on time. The specific carrier may vary depending on your location and the shipping option selected at checkout.
  3. Shipping Costs: Shipping costs are calculated based on your order's weight, dimensions, and destination. Any applicable shipping fees will be clearly displayed at checkout.

Tracking Your Order:

  1. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress online.
  2. Order Status: You can also check the status of your order by logging into your account on our website and navigating to the "Order History" section.

Delivery:

  1. Delivery Times: Delivery times vary based on the shipping method chosen and your location. Please note that delivery times may be affected by carrier conditions, holidays, and other unforeseen circumstances.
  2. Delivery Areas: We currently ship to [list of countries/regions]. If your location is not listed, please contact us for further assistance.

Important Notice:

  • Free Shipping Promotions: Free Shipping promotions may be applied at checkout as a discount off your total order.
  • Delays: While we strive to deliver your order within the estimated time frame, delays can occur due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.

Customer Support:

For any further inquiries or assistance with your order, feel free to reach out to us at Info@soulfulhug.com. Our customer support team is here to help you with any questions or concerns you may have regarding your delivery.