Introduction

At Soulful Hug, we are committed to safeguarding your privacy. This privacy policy explains how we handle and protect your personal information when you visit our website, purchase our products, or create an account. If you have any questions or concerns about our practices, please contact us at soulfulhug@gmail.com.

Scope of this Policy

This policy outlines how we collect, use, and protect information that can personally identify you, such as your name, phone number, email address, and mailing address. It applies when you use our website, purchase products, or create an account.

Third-Party Services

Please note that this policy does not cover the practices of third-party services that we do not own or control, such as payment processors or delivery services. We encourage you to review their privacy policies before providing any personal information.

Consent to U.S. Processing

By using our services, you agree to have your personal information transferred to and processed in the United States.

Information We Collect

Information You Provide to Us

1. Account Creation: When you create an account with us, we collect your name, phone number, and email address.
2. Payment Information: When you make a purchase, we collect payment information to process transactions. This information is handled securely by our third-party payment processors.
3. Purchasing Products: To process orders, we need your name, phone number, email address, shipping address, and payment details.
4. Customer Support: If you contact us for help, we may collect personal information relevant to your request, such as your email address or shipping address.

Automatically Collected Information

5. Log Files and Analytics: Like many websites, we automatically collect certain information when you visit our site. This includes your IP address, browser type, referring/exit pages, and other usage data. We use tools like Google Analytics to analyze this data and improve our services.
6. Cookies and Web Beacons: We use cookies to enhance your experience on our site. Cookies help us understand how you interact with our site, remember your preferences, and track your visits. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are intended for users who are 18 years or older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it. If you believe we have information about a child under 13, please contact us at soulfulhug@gmail.com.

How We Use Your Information

1. To Provide Our Services: We use your information to deliver our products and services to you, process your transactions, and manage your account.
2. Communications: We may use your contact information to send you service-related announcements, promotional messages, and updates. You can opt out of promotional emails through the unsubscribe link in any email or by adjusting your account settings.
3. Improving Our Services: We analyze data from cookies and log files to improve our website, understand user behavior, and enhance the overall user experience.

Sharing Your Information

1. With Third Parties: We share your information with third parties to facilitate our services, such as processing payments and shipping products. We ensure these third parties adhere to strict data protection standards.
2. For Legal Reasons: We may disclose your information if required by law, to enforce our terms of service, or to protect the rights, property, or safety of Soulful Hug, our users, or others.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change.

Your Choices

1. Accessing and Updating Your Information: You can view, edit, or delete your personal information through your account settings. If you need assistance, please contact us at soulfulhug@gmail.com.
2. Opting Out of Communications: You can opt out of promotional emails by using the unsubscribe link in any email or adjusting your account settings. Please note that you cannot opt out of service-related announcements.

Security Measures

We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such changes indicates your acceptance of the new policy.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at soulfulhug@gmail.com.